OPEN STUDIO HOURS​

Weekdays: 1:00 PM – 8:00 PM

Weekends: 11:00 AM – 6:00 PM

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GENERAL STUDIO RULES

• Respect the space and community – Studio Calmplex is a shared creative space. Please be mindful, courteous, and respectful to fellow students and instructors.

• Clean up after yourself – Students are responsible for cleaning their workstations, tools, and any shared equipment after use. Please leave the space as you found it.

• No outside clay or glazes – To ensure the safety of our kilns and maintain consistent firing results, only clay and glazes purchased from Studio Calmplex may be used.

• Work storage – All in-progress work must be stored on designated studio shelves. Unclaimed work left beyond the designated pickup period will be discarded.

• Drinks are allowed, but they must have lids – To maintain a clean and safe workspace, beverages must be in containers with secure lids. Food is not allowed in the studio.

• No open flames or hazardous materials – The use of personal torches, alcohol lamps, or any unauthorized hazardous materials is strictly prohibited.

• Proper attire – Closed-toe shoes and comfortable clothing are required for all classes. Loose or dangling jewelry is not recommended.

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CHECK-IN & CHECK-OUT

• Upon Arrival: Please check in by writing your name and time of entry on the designated check-in/out board before starting your session.

• Before Departure: Remember to check out by writing your departure time on the designated check-in/out board.

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CANCELLATION & REFUND POLICY

All classes require a 3 person minimum to run. You will be notified if your class is cancelled due to low enrollment.

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One-Day Classes & Workshops

• Cancellations made at least 72 hours before the class date are eligible for a full refund minus the processing fee, or a one-time rescheduling to another available class date.

• Cancellations made within 72-48 hours prior to the class date are eligible for a 50% refund minus the processing fee, but rescheduling is not available.

• Cancellations made within 48 hours prior to the class are non-refundable and cannot be rescheduled.

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All One-Day Class refunds incur a $15 processing fee due to our third party booking provider Sawyer.

 

Rescheduling requests must be made at least 72 hours in advance and are subject to class availability. Same-day cancellations for one-day classes are non-refundable and cannot be rescheduled. Once a class has been rescheduled, it cannot be rescheduled again or refunded. We appreciate your understanding, as our classes require preparation and reserved spots.

 

By registering for a class at Studio Calmplex, you acknowledge and agree to this policy.

 

Multi-Week Classes

• Cancellations made at least seven days before the class start date will receive a full refund minus the processing fee.

• Cancellations made within seven days of the class start date will receive a 50% refund minus the processing fee.

• Cancellations made less than 72 hours before the first class are non-refundable and cannot be rescheduled.

• Once a session has started, no refunds or make-ups will be provided except for the one-time make-up policy outlined below.

 

All Multi-Week Class refunds incur a $30 processing fee due to our third party booking provider Sawyer.

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Students enrolled in a multi-week class are allowed one make-up session if they notify us in advance. The make-up must be scheduled within the same session and is subject to availability.

 

Multi-week class students are welcome to use the studio during open studio hours for independent practice.

Students should have prior experience and are required to inform an instructor before their first use of the space.

 

We may request proof of participation in a multi-week class, whether taken at our studio or elsewhere.

 

Workshops & Special Events

Due to the limited capacity and preparation involved, workshop and event fees are non-refundable and non-transferable. No rescheduling, make-ups, or refunds will be provided for workshops and special events.

 

Private Events & Group Bookings

• Private event cancellations require at least 14 days’ notice for a full refund minus the processing fee.

• Cancellations made 7-13 days before the event will receive a 50% refund minus the processing fee.

• Cancellations made less than seven days before the event are non-refundable.

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All Private Event refunds incur a processing fee depending on party size due to our third party booking provider Toast.

 

To inquire about a private event, please contact us at info@studiocalmplex.com.

 

Refunds are processed to the original payment method and may take up to seven business days to reflect.
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